Billing & Insurance

At Loyola Medicine, we recognize that focusing on your health is your number one priority. To help you do that, we offer you assistance with your financial and billing questions and concerns.

We support price transparency. To help our patients understand their potential financial liability for our services, we make our hospital charges and financial counselors available.

To learn more about our accepted insurance plans, billing and financial questions, please visit:

• Insurance Information, Loyola University Medical Center, Gottlieb Memorial Hospital and MacNeal Hospital
• Affordable Care Act information
• Learn about MyChart
• MyChart online bill payment
• Understanding your hospital charges
• Financial assistance and charity care policy
• Medical Records

Patients with questions about billing and financial services may call Patient Financial Services:

• Date of service prior to 02/28/26, call: 800-424-4840
• Date of service after 02/28/26, call: 708-401-7115

Healthcare providers, insurers adopt ICD-10 billing code

Loyola Medicine and every U.S. healthcare and insurance provider uses a medical coding system called ICD-10. The coding system best describes thousands of clinical diagnoses more thoroughly than previous tools.

By using the ICD-10 billing code, everyone who plays a role in your care will use one common "language" to discuss and coordinate all aspects of your care. ICD-10 replaces an outdated system and gives us a better tool for delivering better care.

Hospital-based billing

In 2013, Loyola adopted hospital-based billing, meaning your insurance company may receive two bills: one for the doctor’s fees (often called “professional fees”) and one for other costs, such as medical supplies and nursing care (“technical fees”).

Depending on how your insurance processes these two claims, you may incur two copayments or deductibles. For details, please contact your insurance company. The process change did not affect patients with Medicare or Medicaid coverage.

If you have additional questions or want to learn more, please call Patient Financial Services and we will be happy to speak with you.

No Surprises Act – Balance Billing Protections

The No Surprises Act protects patients from large and unexpected surprise bills for out-of-network emergencies and certain non-emergency services provided in in-network health care facilities. Learn More.